Privacy Policy

Website Privacy Policy

Effective Date: July 7, 2026

At Gemini Heli Ltd., we respect your privacy and are committed to protecting your personal information. This policy governs how we collect, use, and disclose your data when you visit our website, www.geminiheli.ca. or book our charter services.

1. Information We Collect

We collect personal and non-personal data to facilitate your bookings and improve our services. This may include:

• Contact Details:Name, email address, phone number, and mailing address.
• Booking & Passenger Information:Charter itinerary details, passenger names, weights (for aircraft load planning), and accessibility needs.
• Identification:Government-issued ID or passport details when required by aviation and border authorities.
• Payment Information:Credit card details and billing addresses (processed via secure third-party gateways).
• Technical Data:IP address, browser type, operating system, and Website usage data collected via cookies.

2. How We Use Your Information

We collect and use your data for the following purposes:

• Flight Operations:To manage charters, process bookings, and comply with aviation and safety regulations.
• Customer Support:To respond to your inquiries, send flight confirmations, and provide customer service.
• Website Optimization:To monitor website traffic, diagnose technical problems, and enhance your user experience.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may only share your information with:

• Service Providers:Third-party vendors (e.g., payment processors, IT support, and booking software) who are bound by strict confidentiality agreements.
• Regulatory Authorities:Nav Canada, Transport Canada, or law enforcement when required by law or to ensure safety and security compliance.

4. Data Retention and Security

We implement physical, technical, and administrative security measures (such as encrypted data transmission and secure servers) to protect your personal information against unauthorized access. We only retain your data for as long as necessary to fulfill our business and legal obligations. Once no longer needed, your data is securely destroyed or made anonymous.

5. Your Rights and Choices

Under Alberta’s PIPA, you have the right to access and correct the personal information we hold about you. You may also opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails. To review or update your information, please contact our Privacy Officer using the details below.

6. Updates to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. We will post the revised policy on this page with the updated “Effective Date.”

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Gemini Heli Ltd.

10931-123 St. Grande Prairie, AB

T8V 7Z3

Email: [email protected]

Phone: 780-539-4354